Professional Telephone Receptionist course is designed for the receptionist, care home receptionist, receptionist administrator, customer service advisor, or individual who wants to brush up their skills and knowledge in Professional Telephone Receptionist. This Professional Telephone Receptionist course shares the key strategies, concepts and techniques of successful Professional Telephone Receptionist. 

In this comprehensive Professional Telephone Receptionist course, you will deepen your understanding of core receptionist skills, communication skills, key problem-solving techniques, self-management skills, time management skills, key techniques of working with time zones and much more. 

By the end of this course, you will be able to manage Professional Telephone Receptionist with excellence and professionalism. You will get a strong understanding of the Professional Telephone Receptionist job and will help you grow further in your career. Moreover, you will receive an accredited certification from CPD that will enhance your CV and make you worthy in the job market. So, enrol in this course today and fast track your career ladder. 

• Accredited by CPD
• Instant e-certificate and hard copy dispatch by next working day
• Fully online, interactive course with Professional voice-over

• Developed by qualified first aid professionals
• Self paced learning and laptop, tablet, smartphone friendly
• 24/7 Learning Assistance
• Discounts on bulk purchases

Sneak Peek

Who should take the course

This Professional Telephone Receptionist course applies to anyone looking to establish a career in this field. This includes the following professions:

• Receptionist
• Care home receptionist
• Receptionist administrator
• Customer service advisor
• Anyone having passion and interest in the Professional Telephone Receptionist

Learning Outcomes

By the end of the course, learners will be able to:

• Demonstrate in-depth knowledge on time management
• Understand the key elements of telephone receptionist job
• Learn how to work with different time zone
• Understand the process of establishing good habits
• Learn key strategies of solving problems
• Learn key strategies and techniques of organizing and planning
• Key elements of successful self-management
• Explore key strategies of remove time wasters
• Learn about how to avoid procrastination

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Assessment

At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Course Curriculum

Module 01: Core Skills Required Module 02: Self-Management (I) Module 03: Self-Management (II) Module 04: Time Management (I) Module 05: Time Management (II) Module 06: Organizing and Planning (I) Module 07: Organizing and Planning (II) Module 08: Communication (I) Module 09: Communication (II) Module 10: Additional Challenges