Dealing with Conflict at Work Course teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Dealing with Conflict at Work Training Course is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it. To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

• Accredited by CPD
• Instant e-certificate
• Fully online, interactive course with Professional voice-over

• Self paced learning and laptop, tablet, smartphone friendly
• 24/7 Learning Assistance
• Discounts on bulk purchases

Sneak Peek

Who should take the Dealing with Conflict at Work Course

Anyone with a knack for learning new skills can take this Dealing with Conflict at Work Course. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Certification

Once you’ve successfully completed your course, you will immediately be sent a digital certificate. All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Accreditation

All of our courses, including this Dealing with Conflict at Work Training Course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.

Course Curriculum

Unit 01: Introduction

• Welcome to the Course
• What are Conflict and Conflict Management?

Unit 02: Understand the Keys to Conflict

• The Rational and Irrational Sources of Conflict
• The Effects of Respect on Conflict
• How to Use Respect to Help Resolve Conflict

Unit 03: How Misunderstandings Arise and the Solution

• How Communication Works
• How we listen: The Four Listening Levels
• How to Listen Well

Unit 04: Personality Types in Conflict

• How Personality Types Conflict
• How Specific Personalities Clash at Work
• How to Avoid Personality Clash

Unit 05: Escalation of Conflict

• Resistance: It’s Not Conflict… yet.
• The Onion Model of Resistance
• The Signs of Conflict Escalation

Unit 06: De-escalating Conflict

• The Strategies for Handling Conflict
• Conflict De-escalation Process
• Conflict Handling Modes – The Thomas-Kilmann Model
• The Five Thomas-Kilmann Modes
• Getting Help from a Third Party
• How to Recover from a Broken (Professional) Relationship

Unit 07: Closing Section

• Good Conflict and Bad Conflict
• The Secret to Avoiding Conflict