This Handling and Managing Difficult Conversations Training Course is a personal development program, designed to introduce the strategies and techniques required to manage a discussion where all parties are not in agreement or have conflicting views and needs.

This Handling and Managing Difficult Conversations Training Course covers handling difficult relationships with customers, handling difficult conversations at work, and other situations where difficult conversations may occur. Through case studies and practical exercises led by an expert instructor, you will master the art of active listening, learn how to communicate with participants using powerful body language techniques, and create an action plan the deals with conflict resolution effectively.

• Accredited, quality CPD training
• Instant e-certificate
• Fully online, interactive course with audio voiceover
• Course material developed by qualified professionals

• Self-paced learning accessible via laptop, tablet and smartphone
• 24/7 Learning assistance and tutor support
• Discounts on bulk purchases

Who should take the Handling and Managing Difficult Conversations Training Course

This skills-based Handling and Managing Difficult Conversations Training Course is ideal for professionals who work in environments where they are required to interact with difficult clients and customers but also applies to anyone who is dealing with a difficult situation int their personal or professional life. This includes:

• Customer Service Representatives
• Retail Managers
• Sales Representatives
• Anyone in a situation where the needs and wants of all parties are opposing

Learning Outcomes

By the end of the Handling and Managing Difficult Conversations Training Course, learners will be able to:

• Use their body language to express themselves effectively
• Demonstrate excellent active listening skills
• Handle challenges professionally
• Create a conflict resolution action plan
• Communicate their expectations clearly
• Take control of a meeting and tackle personality clashes

Certification

Once you’ve successfully completed your Handling and Managing Difficult Conversations Course, you will immediately be sent a digital certificate. All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Course Contents

Module One: Introduction In module one, revered public speaker, Alan Stevens, will introduce the core concepts and theories discussed in the course. Module Two: Difficult Conversations In module two, we will define what a difficult conversation is and take a look at the different ways that difficult conversations can be tackled. Module Three: Conclusions In this concluding module, we will take a look back at what we have learned in the course, and will wrap up with some professional tips and advice.