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Sales training Level 5 teaches you everything on the topic thoroughly from scratch so you can achieve a professional certificate for free to showcase your achievement in professional life. This Sales training Level 5 is a comprehensive, instructor-guided course, designed to provide a detailed understanding of the nature of the related sector and your key roles within it.

To become successful in your profession, you must have a specific set of skills to succeed in today’s competitive world. In this in-depth training course, you will develop the most in-demand skills to kickstart your career, as well as upgrade your existing knowledge & skills. The training materials of this course are available online for you to learn at your own pace and fast-track your career with ease.

Key Features of the Sales training Level 5 

Our trusted, high quality and affordable Sales training Level 5 trains individuals to become experts in their field.

• Accredited by CPD
• Instant e-certificate and hard copy dispatch by next working day
• Fully online, interactive course with audio voiceover
• Developed by qualified professionals

• Self-paced learning and laptop, tablet, smartphone-friendly
• 24/7 Learning Assistance
• Discounts on bulk purchases

Sneak Peek

Who should take the course

Anyone with a knack for learning new skills can take this Sales training Level 5. While this comprehensive training is popular for preparing people for job opportunities in the relevant fields, it also helps to advance your career for promotions.

Accreditation

All of our courses are fully accredited. The content of the Sales training Level 5 is certified by the CPD Certification Service as conforming to the continuous professional development principles. This course provides you with up-to-date skills and knowledge and helps you to become more competent and effective in your chosen field.

Assessment

At the end of the course, there will be an online assessment, which you will need to pass to complete the course. Answers are marked instantly and automatically, allowing you to know straight away whether you have passed. If you haven’t, there’s no limit on the number of times you can take the final exam. All this is included in the one-time fee you paid for the course itself.

Certification

Once you’ve successfully completed your Sales training Level 5, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field. Our certifications have no expiry dates, although we do recommend that you renew them every 12 months.

Course Curriculum

The detailed curriculum outline of our Sales training Level 5 is as follows:

Module 01: Understanding the Talk

• Types of Sales   
• Common Sales Approaches   
• Glossary of Common Terms

Module 02: Getting Prepared to Make the Call

• Identifying Your Contact Person   
• Performing a Needs Analysis  
• Creating Potential Solutions 

Module 03: Creative Openings

• A Basic Opening for Warm Calls  
• Warming up Cold Calls   
• Using the Referral Opening 

Module 04: Making Your Pitch

• Features and Benefits   
• Outlining Your Unique Selling Position   
• The Burning Question That Every Customer Wants Answered   

Module 05: Handling Objections

• Common Types of Objections   
• Basic Strategies   
• Advanced Strategies

Module 06: Sealing the Deal

• Understanding When It’s Time to Close   
• Powerful Closing Techniques   
• Things to Remember

Module 07: Following Up

• Thank You Notes   
• Resolving Customer Service Issues   
• Staying in Touch

Module 08: Setting Goals

• The Importance of Sales Goals   
• Setting SMART Goals

Module 09: Managing Your Data

• Choosing a System That Works for You   
• Using Computerized Systems   
• Using Manual Systems

Module 10: Using a Prospect Board

• The Layout of a Prospect Board   
• How to Use Your Prospect Board   
• A Day in the Life of Your Board

Module 11: Selling in Multiple Channels

• Introduction
• Mail order 
• Direct marketing 
• Online retailing 
• Consumer engagement
• Long-tail effect
• New technology
• Website design
• Online communications
• Fulfilment and delivery systems
• Multichannel retailing
• Summary
• Assessment

Module 12: Consumer Rights Act

• Introduction
• The Key Rights Held by the Customer
  • The Return of Faulty Goods
  • Goods That Cannot Be Repaired
  • Considerable Period of Time
  • A Failed Repair
  • Limits to Delivery Times
• What You Are Allowed to Do as a Trader
  • Offer a Refund or Replacement 
  • Offer a Reduction in a Refund After Six Months
  • Products Must Match The Description
  • Mistake with the  Price
  • Responsibility of Delivering a Product
• How to Handle Issues with Customers
  • Listen Issues
  • Customer’s Want
  • Explain the Legal Aspect
  • Show the Legal Viewpoint
  • Display the Store Policies
• The Legal Side of Things and Getting Help
• Summary
• Assessment

Module 13: Retail Psychology

• Introduction
• The Basics of the Psychology of the Store
• What You Are Trying to Achieve with Psychology
  • Making People Feel as If You are Their Best Friend
  • The Use of Reusable Bags
  • The Use of Seats
  • The Compromise Price Effect
  • The Left Digit Effect
  • Using Cheap Items to Get People in The Door
  • The Concept of the Treasure Hunt
  • The Concept of the Accessory
• How Effective Psychology Can be in the Success of your Store
• What your Store Would Be Like without Psychology
• Summary
• Assessment

Module 14: The Importance of Communicating with Customers

• Introduction
• What We Mean by Communication
• How to Talk to Customers
  • Do Not Get too Close and Personal
  • Do Not be Over the Top With Details
  • Watch Your Body Language
  • Watch How You Speak
  • Never Raise Your Voice
  • Be Friendly
  • Talk At A Normal Speed
• How to Deal with Unhappy Customers
  • Be Calm
  • Listen to Them
  • Talk Clearly and Go Over the Problem
  • Do Not Get Defensive
  • Apologise for Them Feeling That Way
• The Key Information to Provide your Customers